Privacy Policy

Caribbean (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit a form, engage with our ads, or communicate with us through text messaging.

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By using our website or services, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

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A. Personal Information

When you fill out a contact form, request service, or engage with our advertising, we may collect:

• Name

• Email address

• Phone number

• Address or service location

• Heating or cooling system details

• Appointment preferences

• Information you voluntarily submit through forms or surveys

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B. Automatically Collected Information

When you visit our website, we automatically collect information such as:

• IP address

• Browser type and version

• Pages visited

• Time spent on our site

• Device type

• Referring URLs

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This data is collected through cookies, tracking technologies, and analytics tools.

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2. Use of Google Analytics

We use Google Analytics to monitor website traffic, improve user experience, and analyze visitor behavior.

Google Analytics may collect:

• Cookies

• IP addresses

• Device and browser data

• Behavioral data (pages visited, time spent, interactions)

Google may use this data to personalize ads across its network.
You can learn more or opt out here:
https://tools.google.com/dlpage/gaoptout/

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3. Use of Facebook Pixel

We use the Facebook Pixel to:

• Measure ad performance

• Track conversions

• Create relevant advertising audiences

• Deliver retargeting ads

Facebook may collect data such as:

• Page views

• Form submissions

• Button clicks

• Website behavior

This helps ensure our ads are shown to users who are most likely to be interested in our services.

You can manage your Facebook ad preferences at:
https://www.facebook.com/ads/preferences/

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4. How We Use Your Information

We may use the information we collect to:

• Respond to service requests or inquiries

• Schedule appointments

• Provide customer support

• Send estimates, confirmations, or service reminders

• Improve our website and marketing efforts

• Deliver relevant advertising on Facebook, Instagram, Google, or other platforms

• Send text message notifications, updates, and promotions (with your consent)

• Comply with legal requirements

We do not sell your personal information.

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5. SMS/Text Message Communications

By providing your phone number, you consent to receive:

• Appointment reminders

• Service updates

• Promotional offers

• Follow-ups regarding your inquiry

• Important alerts regarding your scheduled services

Message and data rates may apply.
You may opt out at any time by replying STOP to any message.

We do not share or sell phone numbers for marketing purposes.

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6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Improve website functionality

• Understand user behavior

• Deliver personalized advertising

• Track conversions from advertising campaigns

You may disable cookies in your browser settings, but some site features may not function properly.

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7. Sharing of Information

We may share your information with:

• Service providers performing functions on our behalf

• Marketing and advertising partners (e.g., Google, Meta)

• Website hosting and analytics companies

• Third-party platforms used to manage communication, scheduling, or billing

Information is only shared to support our business operations and never sold to outside parties.

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8. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure.
However, no online transmission or electronic storage method is 100% secure.

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9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request updates or corrections

• Request deletion of your information

• Opt out of marketing communications

• Limit or restrict certain types of data processing

To exercise any rights, contact us at:

info@caribbeanss.com

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10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the content or privacy practices of those websites.

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11. Children’s Privacy

Our website and services are not intended for children under 13.
We do not knowingly collect information from children.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date will reflect changes.

Continued use of our website indicates acceptance of the updated policy.

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13. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us:

Caribbean Heating & Cooling
Email:info@caribbeanss.com